I wanted to take the time to give you some feedback on our dinning experience last night. Our family showed up 35 minutes early for our reservation but ended up late being seated. We did not feel the person on the desk communicated or treated us as a customer.
However, your Gen Manager, Dawnette Meadows, stepped in and made all the difference in the world. I have been in customer service my entire career and her handling of our situation was impeccable. She listened and reacted very well, not just once to cure the issue but also followed through and clearly assigned a very talented waiter to assure we had a very positive experience. And it worked, our evening was extremely pleasant and memorable.
Her response resulted in my decision to not use a 10% off coupon we brought with us. I felt her handling was so unusual in today’s business environment, I wanted to make a gesture to show my appreciation and thought it would cover part of your cost of the courtesies she extended. The result is we are a even stronger patron then before and will continue to hold our annual family get together at your establishment. Better yet, I am inclined to be the reverse of the normal and promote the places I enjoy and respect 10 times over the negative places.
Bottom line is our family will be a positive supporter of Crave. Thank her for taking the time to defuse and turn around our situation!
I just came back to Ft. Lauderdale after our long wedding adventure weekend for our son and new daughter-in-law’s wedding weekend. I want to thank you for the gracious hospitality you gave us in answering all of our questions.
I was very nervous to make a large number of reservations from a restaurant sight unseen. People who know me know that I am from the old school of good character and expect things run in a certain way I was more than pleasantly surprised at the good service we received as well as the quality of food. The guests all raved about the food and said it was the best rehearsal dinner mean they have ever had.
Even your black tablecloths set the mood to make my few table decorations look more elegant one each table.
Again, thank you for beginning a wonderful weekend perfectly.