Questions? Requesting Credit? Contact Us!
Have questions about the CRAVE Loyalty Rewards Program? We have answers to some of the most frequently asked questions. If you can’t find the answer to your question, send us a note through the form at the bottom of the page!
You may also use this form to request credit.
Please note, you are able to receive credit for a missed visit up to 60 days prior to today You must have been a registered CRAVE Loyalty Rewards Member at the date you are requesting to receive credit.
What is the CRAVE Loyalty Card?
The CRAVE Loyalty Card is our way of rewarding our guests for their continued support. The program is completely free! For every $250 you spend at our restaurants, you will earn $10 in CRAVE Reward dollars that may be used during any future dining experience at CRAVE. You will also receive birthday and anniversary perks, as well as additional exclusive offers that will be sent to you via email.
CRAVE Loyalty Rewards Program
CRAVE Loyalty Rewards Members receive 1 point per every dollar spent pre-tax and tip; therefore, you do not receive points on promotional discount values, but rather on the remaining subtotal. Members may earn up to 2,000 points per visit.
Are there any exclusions?
Just a few…
- All CRAVE Loyalty offers exclude gift card purchases, and you will not earn points on the purchase of gift cards (but you can earn points when redeeming gift cards or CRAVE Reward dollars).
- The maximum discount on any offer is $50 (unless otherwise specified).
- You may earn up to 2,000 points per visit.
- Loyalty offers cannot be combined with any other offer or discount, (Groupons, Living Social, additional coupons, etc.) but you can still earn points on these visits.
- One loyalty card offer redemption allowed per table.
- You may earn and redeem points on private dining, but the extra email offers are not valid towards private dining.
I am new to the CRAVE Loyalty Rewards Program! How do I sign up?
Sign up is available in the restaurants and online. Please note, if you sign up in the restaurant, you will receive a physical card. If you sign up online, you will receive a digital card number. Through either option you can opt to provide your phone number to identify your account in the restaurant.
Where can I view my current rewards balance?
If you received a physical card through signing up at a CRAVE location, you need to register your account through the loyalty portal to view your current rewards balance. To register, you will need your card number and your PIN number. Your PIN number is found under the silver scratch off sticker on the back of your card. Additionally, you may view your rewards balance on the bottom of your most recent receipt or ask your server during your next visit!
I already provided my information in the restaurant. Why do I need to register my card?
By providing your information at the restaurant, we ensured you were able to earn points and communication on your first visit. To access your account information online, you need to enter your card number, ePIN number, and personal information to complete the card registration through our online portal. This is a security measure that enables you to create a secure username and password for ease of login in the future!
I am prompted to provide my ePIN number to complete the physical card registration process. Where is my ePIN?
Your 6-digit ePIN is found under the silver scratch off sticker on the back of your card. No longer have your card? Unfortunately, for security reasons, the cardholder is the only person with access to the ePIN number. You may sign up for a virtual CRAVE Loyalty Rewards eCard, and submit a Login Assistance request to transfer the balance to your new eCard.
I registered my card online in the past, but I don’t know my card number or login information to view my balance. Help!
From the portal homepage,and click “Already a Registered Member? Logon.”
Next, select “Forgot your Password?” in the bottom right corner of the portal. Select how you would like to be sent a reset password verification – via phone or email. Complete the reset process by following the direction provided in the email or text message.
Still having difficulties? We may be able to recover your account via name, phone number, and email address. Please submit a login assistance request through the form below!
I lost my card! Can I get a replacement?
The CRAVE Loyalty Rewards Program is now offering digital cards; and therefore, we cannot replace lost cards with physical cards. However, you can opt to sign up for a new eCard and contact us through the form below. Please request your old account to be deactivated, and have the balance transferred to your new account number.
I have 2 CRAVE Loyalty Rewards Accounts. Can I consolidate my points to a single account?
Yes! Contact us through the form below. Provide both account numbers, and specify which account you would like to remain active. Please note, you will need to provide proof of account ownership in order to consolidate accounts.
May I request credit for a past visit?
Definitely! We are able to credit a member’s account within 60 days of purchase. You must have already signed up for the CRAVE Loyalty Rewards Program at the time of the visit you are requesting credit. Please submit your check details through the form below, and we’ll confirm when the process is complete.
How do I redeem my CRAVE Reward Dollars?
You may redeem CRAVE Reward Dollars by specifying the amount you’d like to redeem with your server at the end of your meal. You may redeem any amount of your Reward Dollars towards your bill – if you have a balance of $40 CRAVE Reward Dollars, you may use any amount – up to that $40 – towards all food and beverages.
I spent over $250 on my recent visit. Why is my point balance less than 250 on my point tracking bar?
You will accrue CRAVE Loyalty Rewards Points every time you dine at CRAVE with your CRAVE Loyalty Rewards Card. Every 250 points automatically becomes a $10 reward, EXCEPT when you spend over $250 (and therefore earn 250 points) on your first visit. In this instance, your Loyalty Rewards dollar balance is delayed by one visit, and the remaining point balance is shown in your point tracking bar.
For example: You signed up and spent $543 your first visit. Your point tracker will read 43 points, even though you have a $20 reward (250 + 250 points). After your second visit, your rewards dollars will be accurately reflected in your account. If you’d like to view the Rewards Dollars balance sooner and spend this balance on your second visit, simply contact us, and we’ll ensure you’re taken care of!